Your structure, processes, and security requirements will keep changing. Completix gives large organizations direct support, customizations included in the annual plan, room to grow, and security your reviewers can verify.
Here is how a multi-year contract can unfold, and what you should expect from your vendor at each turn.
You work with the team behind the platform, for as long as you use it. No partner has to relay your questions.
See enterprise services →How-to help is open to all your users, not only your admins.
One person who knows your organization, plus scheduled review calls.
The Enterprise SLA covers these, and we can adapt it to your requirements.
Talk with our team where you already work. If you require a systems integrator, we will help you find a local partner.
Some changes you make yourself. The rest we build with you. All customizations are included in your annual cost, with no hidden fees.
After go-live, you can reconfigure your own processes without waiting for us. For example, your intake forms, gates, and approval policies.
New components, reports, and integrations, shaped by our business analysts around how you work.
Requests that would change the core platform are discussed with you first, so you can weigh feasibility and impact together with us.
Add divisions, regions, and people without standing up a separate system for each one.
Your security, legal, and procurement teams get specific answers and documents, including for the reviews common in financial services and the public sector. Detailed control documentation is available under NDA.
Yes. Enterprise plans include all customizations in the annual cost, with no hidden fees, and the per-user cost stays fixed. Requests that would need a change to the core platform are discussed with you first for feasibility and impact.
Yes. Your team can reconfigure processes without us. You only need Completix for customizations, although we are glad to help with anything else.
Every user. Anyone can email Completix for how-to help, not only your admins. Your organization also has a named success manager and scheduled review calls.
Yes. Completix can offer an SLA based on your requirements, and it is written into your enterprise contract.
A typical enterprise onboarding takes about 10 weeks. The platform is already built, so that time goes to understanding your processes, setting them up properly, and testing. Data migration is scoped separately when you need it.
Yes. For enterprise customers, integrations are built to your requirements, such as Workday user information or an ERP data exchange. An ERP exchange needs a data mapping, since ERPs do not hold projects.
Enterprise customers can choose their hosting region, and a regional deployment is agreed in your contract. Project and portfolio data stays in that region. Sign-in and identity records, which hold profile and login details, stay in US East in every configuration.
Yes. You own your data, and Completix can provide a full export on request.
Bring your support, customization, scale, and security questions. We will show you the platform and how a long-term enterprise relationship with Completix would work.
