Completix

Support Center

Get unstuck fast, on your terms

Most answers are a search away in the Completix Guide. When you need a person, our team is one ticket away. Whatever the question, you should never be guessing.

Self serve

Most answers are already written down

The Completix Guide documents the real product, page by page, from your first project to portfolio rollups. It is the quickest way to get moving without waiting on anyone.

  • Get Started guides for templates, new projects, inviting resources, and site settings.
  • Page by page references covering Budget, Governance, RAID, Schedule, Status, and every project tab.
  • How to articles for monthly budgets, weekly status reports, timesheets, and the Outlook integration.
  • Business and Enterprise topics for portfolios, programs, and the executive dashboard.
Human help

When you need a person, open a ticket

Submit the details once and our specialists pick it up. Every request gets an ID so you can follow it from open through to resolved, without chasing anyone for an update.

Prefer email? Write to [email protected]
Transparency

Know whether it is the platform, or just you

Before you raise a ticket, the live status page tells you what is actually happening. Every service is reported in real time, so you are never left guessing during an incident.

View live system status
Enterprise onboarding

Roll out across teams without a system integrator

Completix is built to stand up quickly, so onboarding is a guided conversation, not a project. Book one on one sessions with our team to configure your environment and reach a confident go live.

  • Configure your site together, from labels and taxonomies to warnings and approvals.
  • Encode your methodology into templates and gating so every project starts the right way.
  • Bring your people on with the right access levels and a clean first project.
Still stuck?

Our team is one message away

Whether you are mid task or planning a rollout, you do not have to work it out alone. Open a ticket for a fix, or talk to us about getting the most out of Completix.

Or email us directly at [email protected]